Terms And Conditions Of Sale

Any statutory consumer rights enjoyed by you are not affected in any way by these terms and conditions of sale.

 

1. Introduction

1.1 These terms and conditions will apply when you place your order with us.

1.2 These terms and conditions make repeated use of certain terms which we have defined in condition 12.

1.3 Before you place your order, we reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on this website and it is your responsibility to read these terms and conditions on each occasion you use this website.

1.4 Please print these terms and conditions and any email we send you for future reference.

2. Specification of goods

2.1 Using the Measuring Guide, it is your responsibility to provide us with exact measurements, suitable for your requirements. We shall not be responsible for your inaccurate measurements.

2.2 All sizes and measurements stated by us in relation to the goods are approximate only.

2.3 We are unable to guarantee that the materials in the goods delivered to you: accurately reflect the colours displayed on this website, due to variations in light and colour between different computer monitors; will be the same from one item to another in the case of matching sets, due to slight variations in dye lots.

2.4 If an accurate colour matching is required, we recommend that you order a sample from us before placing your order.

3. Price and payment

3.1 The price you pay is the price displayed on this website at the time we receive your order. Any price displayed on this website shall be subject to change at any time.

3.2 All prices are shown in UK £s sterling and include value added tax (where applicable) at the applicable current rate.

3.3 Whilst we try to ensure that all prices on this website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat your order as cancelled.

3.4 Title to any goods shall pass to you on delivery of the goods provided that we have processed and received payment in full for the goods.

4. Order process and contract formation

4.1 The steps required to create a contract of sale between you and us are as follows:

  • on this website, you will be guided through the process of placing your order by a series of simple instructions;
  • you will place your order by pressing the order confirmation buttons during the check out process;
  • because many of our goods are custom made to your specifications, we take payment from you at the time you place your order, using the credit or debit card details supplied by you during the checkout process. Please note that this payment is not an acceptance by us of your order or evidence of any contract;
  • Your order is always subject to our acceptance;
  • Where delivery of the goods is made to mainland UK and Northern Ireland, acceptance of your order and the completion of the contract between you and us will only take place when we issue your order acceptance email detailing the goods and the price and a reference to these terms and conditions;
  • Where delivery of the goods is made to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, and the Republic of Ireland, acceptance of your order and completion of the contract between you and us will only take place when we have agreed with you and processed any additional delivery charges.

5. Delivery

5.1 Delivery of goods can only be made to mainland UK and Northern Ireland addresses. Subject to condition 4.1(f), we can also deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses and the Republic of Ireland. For the avoidance of doubt, delivery to these locations shall always be made as part of a non standard delivery service.

5.2 All goods must be signed for by an adult aged 18 years or over on delivery.

5.3 Delivery charges and estimated timescales are detailed in this website and when you place your order. We make every effort to deliver your order within the estimated timescales communicated to you and in any event within 30 days of the date of order. However postal delays are occasionally inevitable due to unforeseen factors.

5.4 Risk of loss and damage to your order passes to you on the date when the goods are delivered or on the date of first attempted delivery by us.

6. Substitute goods

6.1 We will never supply you with substitute goods.

7. Cancellation rights and returns

7.1 Where the goods are "made to measure" you shall have no right to amend or cancel your order, return the goods or seek any refund of the price paid by you from us. This is because when we receive your order, the manufacturing process begins immediately and the goods are manufactured to your exact specification, pursuant to The Consumer Contracts (information, cancellation and additional charges) Regulations 2013. This does not affect your statutory rights.

7.2 For non-made to measure goods, consumers' right to cancel ends 30 days after the day goods are received by the customers or their specified recipient. You can cancel by delivering a cancellation notice to our returns address us at:

Avosdim - Customer service

2nd floor

Quayside Tower Broad Street Birmingham, B1 2HF

7.3 If you cancel your order:

you must at your own cost and expense, return the goods to us at our returns address detailed in condition 7.2, unless they are not of satisfactory quality, fit for purpose or as described within the meaning of the Sale of Goods Act 1979 in which case your statutory rights are not affected:

we shall arrange for the goods to be collected from you at our own cost and expense: or we will reimburse you the reasonable delivery costs incurred by you in returning the goods to us.

you must re-pack and take reasonable care of the goods whilst they are in your possession; within 10 days of your order cancellation, we shall provide you with a refund of the price paid for the goods, less any price paid by you a non standard delivery service.

8. Guarantee

8.1 All of our goods are guaranteed against defects in manufacture and material from delivery for a period of:

3 years in the case of blinds and "made to measure" curtains 12 months in the case of "ready made" curtains

8.2 Should any defect arise during any warranty period, we shall at our expense, repair or replace the defective goods (or any part of them) on a like for like basis, provided that the defect has not arisen as a result of: fair wear and tear;

misuse or abuse;

non domestic or business use;

the goods being installed except as otherwise in accordance with accompanying written instructions or good industry practice.

9. General

9.1 Any contract between you and us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England.

9.2 Our maximum liability to business users arising out of or in connection with the goods shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.

10. Data protection

11.1 Your privacy is very important to us. Please review our Data Protection Policy which explains how we will use your personal information that you disclose to us when placing the order.

11. About us

12.1 This website is operated by Avosdim (a company registered in under registration number ), which has its registered office at AVOSDIM 2nd floor, Quayside Tower Broad Street Birmingham, B1 2HF

12.2 Our VAT registration number is:

12.3 If you have any questions regarding this website, these terms and conditions, or your order, please contact us using the Contact Form or by using the details below:

Avosdim - Customer service

2nd floor

Quayside Tower Broad Street Birmingham B1 2HF

12. Definitions

13.1 In these terms and conditions:

"we", "us" or "our": means AVOSDIM 2nd floor, Quayside Tower Broad Street Birmingham, B1 2HF (registered in England with company number );

"goods": means the goods confirmed in our order acceptance email;

"order": means your order made by you, using this website, to purchase goods from us;

"website": means this website with the address www.avosdim.co.uk;

"you" or "your": means you, the user of this website and/or purchaser of the goods;

What Our Customers Say !

The general opinion — 9 / 10
  • Easy to navigate,

    McHugh Kevin Following an order from 04/12/2018
  • after searching the internet i found Avosdim went through the very easy process of product styles and dimensions.
    I was kept informed of the Delivery throughout its journey and from start to delivery only took 5 Days
    The product is well made and looks Great

    parker david Following an order from 28/11/2018
  • Great product and a great service. Highly recommended

    Broomhead Charlotte Following an order from 20/11/2018
  • Very good quality roller shutter arrived in good condition have not fitted it yet,weather hasn’t been good enough to work out side yours victor

    Sait Victor Following an order from 14/11/2018
  • Excellentt webiste, products are well detailed and priced affordably.

    Pietraszewicz Agi Following an order from 08/11/2018
  • Simple to use and self explanatory. I had a couple of matters I needed help with and I had excellent customer service, I absolutely recommend this product and thank you David for all your help.

    Clark Kenneth Following an order from 05/11/2018
  • Easy to navigate and order

    Ambridge Michael Following an order from 04/11/2018
  • Really Good and exactly what I wanted!!

    Alatrash Jalal Following an order from 29/10/2018
  • Excellent product even better customer service.

    Sindhu Amarjit Following an order from 22/10/2018
  • good, plenty of pictures, order was the exact size I ordered and fitted perfectly

    dawes heather Following an order from 20/10/2018
  • Excellent Service. Parcel arrived one day early. The Order process was easy and straight forward. Will DEFINITELY order again

    HART MARIA Following an order from 13/10/2018
  • dealing with AVOSDIM.COM was easy. I had trouble with goods I have purchased online and David took great care of me and my concerns. I had. Full refund was issued within few days.

    Hornickova Dita Following an order from 09/10/2018
  • I have parts missing still waiting a week later , still not here as I am a contractor it does not look good having to tell my client I do not know when they will arrive

    EDNEY CHRIS Following an order from 28/09/2018
  • Excellent products. Delivery couriers are useless and delayed the package by 48 hours. DPD and Menzies gave me the run around and all because their driver ran out of time that day. No customer contact despite having contacted Avosdim. Would have been brilliant otherwise. I’d buy again though.

    ONeill Alan Following an order from 26/09/2018
  • I cannot fault the ordering process it's quick and easy.

    There is no actual way of knowing exactly how your order is progressing towards completion/delivery

    I send special thanks to David who is very helpful with advice and quick to respond whether via email or the Avosdim message service.

    I would recommend this company.

    Edwards Stan Following an order from 21/09/2018
  • All good no problems quick excellent packaging

    Wardle Raymond Following an order from 20/09/2018
  • Easy to use, except when Paypal has a connection issue.

    Chapman Andrew Following an order from 18/09/2018
  • Very easy to order. Products arrived within a few days.

    Walker Michael Following an order from 17/09/2018
  • Excellent website, easy and straight forward to use.

    Bailey Lisa Following an order from 13/09/2018
  • Generally good but it would be good to supply an Alan key for the small grub screws on the side bars. They are so small most diy installers will not have such a tool.

    Watts Philip Following an order from 13/09/2018
  • Brilliant,quick delivery and service.

    Cooling Steve Following an order from 10/09/2018
  • Clear photos of products. Good explanations. Easy to follow website.

    Ward Ian Following an order from 08/09/2018
  • Good quality. Very happy.

    Rainford Carl Following an order from 04/09/2018
  • Excellent website and very helpful communication with seller. Screens are a quality product for a very reasonable price. Packing was very good too with simple instructions.
    Will be back for any replacements and will be recommend AvoDim to my friends and customers who may need this type of product.

    Ocallaghan Robin Following an order from 02/09/2018
  • excellent ! really pleased with it .It was well worth the wait

    Barr Garry Following an order from 01/09/2018
  • Fantastic product. High quality. Very easy to install. Great price.

    Freda Johanson Following an order from 25/08/2018
  • good sevice

    smith peter Following an order from 24/08/2018
  • Very easy to use

    Allen Thomas Following an order from 24/08/2018
  • I received this aluminum unit as a replacement for a previous order. The unit wasn't perfect and had minor scrapes in the powdercoat finish and the bottom brush was crushed at both ends by the wrapping packaging, albeit they did recover after a couple of days. Much of these items should be addressed at the factory before delivery and form part of the quality control. I have passed on my feedback to the English resellers as this is a French product.

    Chapman Andrew Following an order from 24/08/2018
  • good

    Clark Jane Following an order from 22/08/2018
  • None

    Rushton Hazel Following an order from 21/08/2018
  • Much much cheaper than other equivelents. Ordering was easy with good communication after and delivered (from France) within 4 days.

    Wileman Kathleen Following an order from 19/08/2018
  • Had a problem with item not being suitable for my doors, and Avosdim were extraordinarily supportive when I wished to return the article. I would certainly buy from them again.

    Nicholson Alison Following an order from 18/08/2018
  • Website is easy to use.

    Richards Gerwyn Following an order from 17/08/2018
  • Excellent service. Blinds cut to size and arrived quickly and not dissapointed with the quality of the item. I am now going to order more for my husbands lounge. Kept updated on delivery and dispatch frequently. Great service

    macklin joseph Following an order from 16/08/2018
  • easy to use - very efficient

    ENDERBY BARRY Following an order from 15/08/2018
  • These blinds not just look great, they are very sturdy for all year round, they stop everything from midgets to birds.

    Chapman Andrew Following an order from 10/08/2018
  • Excellent service. The screens arrived on time and were very well packed, so arrived in perfect condition.

    Oborn John Following an order from 09/08/2018
  • Web site easy to maneuver

    Beal John Following an order from 07/08/2018
  • Website easy to use and easy to find the product I wanted to buy.

    Seal Rachael Following an order from 06/08/2018
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